Return & Refund

Introduction

 

  • Voluas provides a straightforward warranty that is processed in a hassle-free way.
  • This limited warranty provided by Voluas in no way affects a potential statutory warranty provided by law.

 

How to Claim Your Warranty Easily

  1. Make sure your product is within the warranty period.
  2. Make sure you have a proof of purchase (the order number or screenshot of the order).
  3. Before confirming the solution with our customer service, please save the product and do not dispose of it.
  4. Contact our customer support team via support@voluas.com.
    . 
  5. Once our customer support team has received your request, please follow the customer support team’s instructions to file a warranty claim or return the product.

For quality related warranty claims, please attach the model number and PN code for a quick response. *Model number: On the product or its packaging. PN code: In the battery compartment (some feeder models) or on the packaging.

 

In order to quickly solve your problem, if you need to return the product within 30 days of delivery, you can submit a return application through the link below.

Voluas Return Center

 

Warranty Agreements

30-Day Money Back Guarantee for Any Reason

Undamaged products may be returned for a refund for any reason within 30 days of receipt of shipment.

  • Returns must include the original packaging, all accessories, user manual, quick start guide, etc.
  • For non-quality related warranty claims, the buyer is responsible for shipping costs and Voluas refunds the cost of the product itself.
  • If the product does not meet the above requirements, we cannot process your return request.

We cannot process a refund request for non-quality issues for items that have expired this 30-day window.

In order to quickly solve your problem, if you need to return the product within 30 days of delivery, you can submit a return application through the link below.

Voluas Return Center

 

For quality-related issues for items that have expired this 30-day window, please see below.

 

Warranty Coverage

 

Product Warranty Period

 Product Warranty Period
Feeder 12 months

 

Covered by This Warranty

For Voluas products purchased from authorized retailers listed on the official website, if performance failure occurs during the warranty period under proper use, you can contact Voluas customer support to get warranty service.

 

Not Covered by This Warranty

  • Normal wear and tear, including parts that might wear out over time (e.g. batteries, feeder rotor, desiccant bag, fountain filters, etc.).
  • Products purchased from unauthorized distributors and retailers.
  • Products without proof of purchase (the order number or screenshot of the order).
  • Used product sold by any seller
  • If the model number, PN code, or production date code has been altered, removed or made illegible.
  • Lost or stolen products.
  • Products that have expired their warranty period.
  • Non quality-related issues (after 30 days of purchase). The Voluas customer support team will check and confirm if your product has a quality issue.
  • Free products (such as giveaways).
  • Damages or defects caused by service or repair of the product performed by an unauthorized service provider or by anyone other than Voluas.
  • Damages or defects caused by accident, abuse, misuse, or improper maintenance, including but not limited to animal bites, natural disaster, transportation, or putting the product into a dishwasher without following the instructions in the user manual.
  • Damages or defects exceeding the cost of the product.
  • Damages caused by connecting to peripheral devices, additional equipment or accessories other than those recommended in the user manual.
  • Warranty on an item that we have provided warranty service follows the warranty period of this original defective item. We cannot provide maintain service for items that have expired their original warranty.

 

Warranty Benefits

During the warranty period and subject to this warranty policy, Voluas will provide one of the following solutions to your problem, including:

  1. Fully or partially refund based on the actual situation.
  2. Maintain any defects in material or workmanship.
  3. Replace with another product of equal value.

 

Special Note

Voluas reserves the right to determine if the product is defective.

If you return the product before contacting the Voluas customer support team and confirming if the product is returnable, we cannot process your refund request.

For products purchased directly from an authorized retailer other than the Voluas official website, such as Amazon and Chewy, the Voluas customer support team will only provide maintain service. Contact the above mentioned platform for return and refund service.